Privacy Policy

SWEET. Amsterdam respects your privacy. We fully comply with Dutch data protection legislation and the Telecommunications Act. This privacy policy explains what personal data we collect, how we store, protect, and use it. It also specifies the purposes for which your personal data is used and any third parties with whom it may be shared.

Scope of this Privacy Policy

This policy applies to the use of the website www.douxamsterdam.com as well as any mobile application or online service provided under the name doux-amsterdam.com , including all products and services offered through our platforms.

Personal data

In this policy, the term “personal data” means any information that can identify you directly or indirectly as an individual.

Your consent

We do not collect, use, or disclose your personal data without your prior consent. Therefore, we ask that you accept this privacy policy before using our website or services.

What data do we collect?

We may collect your personal data in a number of ways, including when you visit our site, register, place an order, subscribe to our newsletter, fill out a form, contact us or use our services.

Data collected may include:

• name, email address, delivery address, telephone number,

• order history, payment data,

• IP address, your browser language,

• and, if you have consented, your location data.

We may also collect non-personal data, such as browser type, device type, or operating system.

How do we use your data?

We use your data for the following purposes:

• 📦 Send you information about your order and its tracking.

• 📰 Send you newsletters or offers that may interest you (unsubscribe possible at any time).

• 🌍 Adapt content to your language and region using your IP, browser language or location.

• 🚨 In the event of fraud, we may be required to transmit your data to the victim to enable a complaint to be filed, with prior notification.

Who do we share your data with?

We do not sell, rent or share your personal data with third parties, except in the following cases:

External service providers

For payments, we use third-party service providers (payment gateways, transaction processors). These services are contractually required to process data only for payment processing purposes.

Anonymized data

We may share aggregated, fully anonymized data with partners or advertisers for statistical or analytical purposes.

How do we protect your data?

We take appropriate technical and organizational measures to protect your data against unauthorized access, modification or disclosure.

• 🔒 SSL encryption

• 🔐 Restricted access via passwords and digital signatures

• 👥 Internal access only for affected employees

Cookies

We use cookies to improve your experience. A cookie is a small text file placed on your device that allows your browser to be recognized on future visits.

You can change your cookie preferences in your browser settings. Please note that some features may not function properly if cookies are disabled.

Types of cookies used:

• Technical cookies : essential for the proper functioning of the site.

• Analytical cookies : help us understand how users navigate in order to optimize our site.

• Tracking cookies : allow us to analyze your browsing behavior and identify your preferences.

Third-party sites

Our site may contain links to third-party sites (partners, service providers, advertisers). We are not responsible for their privacy policies or content. Use of these sites is subject to their own terms and conditions.

Changes to this policy

We reserve the right to modify this privacy policy at any time. In the event of a substantial change, we will notify users via our website or by email, and request your consent if necessary.

Your rights

You can at any time:

• ❌ Refuse to receive our communications.

• 📄 Request a copy of your personal data.

• ✏️ Correct, update or delete your data.

• ⚠️ Report abuse or misuse of your data.

For any questions or requests regarding your personal data, please contact us at:

SWEET. Amsterdam
📧 info@douxamsterdam.com

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