GENERAL CONDITIONS

Welcome to DOUX. Amsterdam ! By visiting our website and making a purchase, you agree to the following terms and conditions.

1. General information

These terms and conditions apply to all orders placed through our online store. By placing an order, you agree to the terms and conditions described below.

2. Orders

Product Information : We make every effort to present product information as accurately as possible. However, errors or omissions may occur. We reserve the right to correct errors and update information at any time without prior notice.

Prices : All prices are in Euros and include VAT unless otherwise stated. We reserve the right to change prices at any time.

Payment : Payment must be made using the methods offered on our website. The order will only be processed after receipt of full payment.

3. Delivery

Delivery Times : We strive to deliver all orders within the stated timeframes. However, delays may occur for reasons beyond our control.

Delivery costs : Delivery costs are clearly indicated during the ordering process.

Risks : The risk of loss or deterioration of the products is transferred to the customer at the time of delivery.

4. Returns and Cancellations

Right of withdrawal : You have the right to cancel your order without justification within 14 days of receipt. After cancellation, you have a further 14 days to return the product.

Return Policy : The product must be returned unused and in its original packaging. Return shipping costs are the responsibility of the customer, unless otherwise agreed.

Refund : After receiving and verifying the returned items, we will refund the purchase amount within 14 days.

5. Warranty

Product Warranty : We offer a warranty against manufacturing defects. The warranty period varies by product and is listed on the relevant product page.

Warranty Request : For any warranty request, contact our customer service. We will assess the problem and propose an appropriate solution.

6. Confidentiality

Your privacy is important to us. Our privacy policy explains how we collect, use, and protect your personal data.

7. Liability

Limitation of Liability : We are not liable for any indirect, incidental or consequential damages resulting from the use of our products or services.

Force Majeure : We are not liable for delays or failure to perform our obligations due to circumstances beyond our control, such as natural disasters, wars, strikes, etc.

8. Applicable law

These terms and conditions are governed by Dutch law. Any dispute will be submitted to the competent court in the Netherlands.

9. Modifications

We reserve the right to modify these terms and conditions at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to regularly review the current terms and conditions.

10. Contact

If you have any questions regarding these terms and conditions, please contact us at:

SWEET. Amsterdam
info@douxamsterdam.com